- Support customers on Level-2 and Level-3 technical product issues
- Work as part of a global support team
- Focus on meeting customer SLAs and internal service level targets to maintain quality of service
- Reproduce issues in local environment as required
- Escalate reproduced issues to the Engineering team
- Test and provide workarounds / hotfixes to customers
- Keep customers informed until resolution
- Ensure an overall customer satisfaction
- Schedule and conduct periodic meeting with customers to review and document customer environments
- Work with customers to identify specific needs for additional advice or expertise
- Deploy infrastructure upgrades and enhancements to UAT and Production environments.
- At least five years' experience supporting business-critical systems (Incident, Change and Problem management process) in a large-scale operations team.
- Very good capability in solving technical problems and operating in a fast paced environment
- Restore and Disaster Recovery, and the equivalent technologies on Azure.
- Ability to read/understand & debug Python and Java.
- Working experience with MongoDB, MariaSQL and Postgres.
- Experience with Application Monitoring tools, ideally DataDog.
- Fluent in English
Company
Location
Zurich - Switzerland
Job type
Full-Time
Python Job Details
The Successful Applicant
What's on Offer
Working 100% remotely and visiting the client on-site when needed.
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